Frequently Asked Questions
Everything you need to know about Meze Audio products, shipping, and support.
What makes Meze Audio headphones unique in the audiophile market?
Meze Audio focuses on timeless design, comfort, and a vivid, natural sound signature. We use premium materials like CNC machined aluminum, carbon fiber, and hand-polished wood to ensure both aesthetic beauty and acoustic integrity.
Do you offer international shipping?
Yes, we ship our premium audio gear worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
What is your return policy for high-end headphones?
We offer a 30-day return policy for products purchased directly from our webstore. Items must be returned in their original packaging with all accessories included and no visible signs of wear.
Are replacement parts available for my Meze headphones?
Sustainability is a core value for us. We offer a wide range of replaceable parts, including earpads, cables, and headbands, to ensure your headphones last for a lifetime.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods to ensure a secure and smooth checkout process.
How long is the warranty period for Meze Audio products?
Most of our products come with a 2-year limited warranty against manufacturing defects from the date of purchase. Please retain your proof of purchase to claim warranty services.